Trade Partner Frequently Asked Questions (FAQs)

Our website is exclusively for verified trade professionals, including jewellers, retailers, wholesalers, and designers. You must hold a valid business license related to the jewellery industry to register.

1. Who can register for a trade account?

Our website is exclusively for verified trade professionals, including jewellers, retailers, wholesalers, and designers. You must hold a valid business license or tax ID related to the jewellery industry to register.

2. How do I apply for a trade account?

You can apply by filling out the Trade Application Form on our website. Please provide relevant business details, including your company name, tax ID/VAT number, and proof of business (e.g., business card, trade license, or website).

3. Is there a minimum order requirement?

Yes, minimum order values may apply depending on the product category. These will be clearly indicated on each product page or during checkout.

4. Do you offer wholesale pricing?

Yes, all prices listed on our website are trade-exclusive and reflect wholesale pricing. Further volume discounts may be available—please contact your account manager for details.

5. Are your diamonds certified?

Yes. We provide certified diamonds from leading gemological laboratories such as GIA, IGI, or HRD based on individual client requirements.

6. Can you manufacture custom or branded jewellery for our business?

Yes, we offer private label and custom manufacturing services. Our in-house design and production teams can help you create exclusive designs for your brand.

7. What are your payment terms?

Payment terms vary based on account type and order volume. We typically accept bank transfers from approved partners. Please contact us to discuss available options.

8. Do you ship internationally?

Yes, we ship worldwide. All shipments are insured and tracked. Shipping fees and duties vary by country and will be calculated once the order is invoiced.

9. What is your return policy for trade orders?

Returns are accepted within 7 days for stock items, subject to restocking fees. Custom or special orders are non-returnable. Please refer to our Trade Return Policy for full terms.

10. How do I contact support or my account manager?

Once registered, you’ll be assigned a dedicated account manager. You can also reach our customer support team via phone, email, or WhatsApp during business hours.

11. Do you offer marketing support or display materials?

Yes, we provide select marketing collateral, digital images, and display support for stockists and trade partners. Please inquire with your account manager for available resources.